If you don't like your new purchase, you can return the product(s) for a full refund.
- All products must be canceled within 30 days of receipt. After this cancellation you have another 14 days to return your order.
- All products must be in their original condition and packed in the original packaging.
- All products must be unworn and unwashed.
- All products must still have all original Vercate tags Keep your tracking code as proof of shipment.
You can request your return online. Click here to log in.
Unfortunately it may happen that the product does not fit. If you want to exchange the product to a different size or to exchange it to another product, you can indicate this in the comments when requesting a return. Go to your account to request a return.
The costs for returning products from the Netherlands, Belgium and Germany are free. The costs for returning products from other countries are for your own account.
We will refund your return shipment as soon as possible and at the latest within 14 days after receipt of your return shipment. We always refund your money to the bank account, credit card or PayPal account with which the order was placed.